Last Updated: August 18, 2026
Effective Date: August 18, 2026
Welcome to Friends Housing Loan Service (accessible via https://friendshousingloanservice.com/). We value your trust and are committed to safeguarding your personal and financial information.
This Privacy Policy explains how we collect, use, process, disclose, and protect your information when you visit our website, submit loan enquiry forms, or interact with our loan consultation services.
1. About Us & Scope of Service
Friends Housing Loan Service operates as a financial services consultancy and loan facilitator/Direct Selling Agent (DSA) based in Chennai, Tamil Nadu. We connect prospective borrowers with various partner Banks, Non-Banking Financial Companies (NBFCs), and lending institutions for:
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Home Loans & Mortgage Loans / Loan Against Property (LAP)
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Personal Loans & Business Loans
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Building Project Funding for Builders
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Vehicle Loans, Education Loans, and Gold Loans
2. Information We Collect
To evaluate your loan eligibility, provide personalized guidance, and assist with document verification, we may collect the following categories of information:
A. Personal Identification Data
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Full name, date of birth, age, and gender
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Residential address, permanent address, and contact numbers
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Email address and alternate contact details
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Identity and address proofs (Aadhaar number/masked Aadhaar, PAN card, Voter ID, Passport, or Driving License, as required for preliminary verification)
B. Financial & Employment Data
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Employment details (salaried/self-employed status, company name, designation, tenure)
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Income statements, salary slips, Form 16, or Income Tax Returns (ITR)
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Bank account statements and existing loan/EMI details
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Property/collateral details (for home, mortgage, or project funding applications)
C. Technical & Usage Information
When you access our website, our servers may automatically collect:
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IP address, browser type, and operating system
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Device information and screen resolution
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Referring/exit pages, time spent on pages, and navigation patterns
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Interaction data from enquiry forms, WhatsApp click-to-chat, and call triggers
3. How We Collect Your Information
We gather information through multiple touchpoints:
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Direct Submissions: Forms submitted on our website (e.g., “Apply Now”, “Get a Free Quote”, appointment bookings, or contact forms).
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Direct Communication: Conversations via phone calls, SMS, WhatsApp, or email with our loan advisors.
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Document Uploads: Physical or digital submission of KYC, financial, and property documents for loan processing.
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Automated Technologies: Cookies, tracking pixels, and analytical tags (such as Google Analytics or Meta Pixel) as you browse our site.
4. How We Use Your Information
We use the collected information for specific, legitimate business purposes:
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Loan Evaluation & Processing: Assessing your eligibility and matching your requirements with suitable banking and NBFC partners.
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Customer Support: Contacting you regarding your inquiries, application status, quotes, and document requirements.
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Facilitation with Lenders: Submitting application files to authorized financial institutions upon your authorization.
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Service Enhancement: Analyzing website traffic and user engagement to improve our website design, tools, and service offerings.
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Compliance & Legal Obligations: Fulfilling statutory requirements, fraud prevention protocols, and regulatory record-keeping.
5. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal or financial data to third-party marketing companies. We only share information under strict confidentiality in the following scenarios:
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Partner Banks & NBFCs: We forward relevant financial and KYC documentation to authorized lending partners solely to process your loan application.
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Third-Party Service Providers: Trusted partners who assist in website hosting, CRM management, SMS/communication gateways, and analytics (subject to strict data privacy agreements).
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Legal Requirements: If required by law, court order, or governmental authorities to comply with legal procedures, detect fraud, or protect legal rights.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking tools to:
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Ensure core website functionality and security.
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Remember form inputs and user preferences.
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Measure website performance, user engagement, and traffic sources.
You can manage or disable cookies via your browser settings. However, disabling certain cookies may affect website functionality or form submissions.
7. Data Security Measures
We implement industry-standard physical, electronic, and managerial safeguards to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
While we employ SSL encryption and secure data handling procedures, please note that no method of electronic transmission over the Internet or storage is 100% secure.
8. Data Retention and User Rights
Data Retention
We retain your personal and application data only as long as necessary to fulfill the loan facilitation process, maintain business records, or comply with statutory retention laws.
Your Rights
Subject to applicable data protection laws (such as the Digital Personal Data Protection Act, 2023):
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Access & Review: You may request access to the personal data we hold about you.
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Correction & Updates: You have the right to request correction of inaccurate or incomplete information.
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Withdrawal of Consent: You may withdraw your consent for us to contact you or share your details with prospective lenders at any stage prior to final submission.
9. Third-Party Links
Our website may contain links to external sites (such as partner portals, social media pages, or reference links). We are not responsible for the privacy practices, content, or terms of third-party websites. We encourage you to read their individual privacy policies.
10. Updates to This Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services constitutes acceptance of the revised policy.
11. Grievance Officer & Contact Information
If you have any questions, concerns, feedback, or wish to exercise your data rights, please contact our team:
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Agency Name: Friends Housing Loan Service
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Location: Chennai, Tamil Nadu, India
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Phone: +91 93639 87959
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Email: info@friendshousingloanservice.com
